What Does Knowledge Management System (KMS) Mean?
A knowledge management system (KMS) is a centralized repository that’s used to organize, store and share organizational knowledge with employees and customers.
Techopedia Explains Knowledge Management System (KMS)
Dedicated knowledge management software applications allow companies to achieve business objectives faster by fostering learning for employees and customers at an organizational level. Companies that use a knowledge management system for customer self-service can improve customer experience (CXM), reduce average handling times and lower field visit costs.
