What Does Chatbot Mean?
A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals. Chatbots are frequently used by organizations to provide 24-hour customer relationship management (CRM) services. This type of software bot can also be used as an intelligent virtual assistant.
Techopedia Explains Chatbot
Modern chatbots are frequently used in situations in which simple interactions with only a limited range of responses are needed. This can include customer service and marketing applications, where the chatbots can provide answers to questions on topics such as products, services or company policies. If a customer’s questions exceed the abilities of the chatbot, that customer is usually escalated to a human operator.
