What Does Call Center Mean?
A call center is a facility that handles inbound and/or outbound calls on behalf of an organization. For example, a call center may handle customer service calls, complaints or other issues related to a company’s products and services. The function of a call center is strictly focused on large telephone call volume beyond an organization’s internal capabilities and infrastructure.
Techopedia Explains Call Center
Today, call center operations are regularly outsourced to third-party service providers - many with operators that work from third-world countries, where telecommunication labor costs are low. Additinally, most call center services include some type of incorporated automation.
